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Where are the customer service gods when you need them?
By Eloise Owens | March 5, 2010
“What is your return policy if we are not happy with the fabric quality of these pants? The pants I bought here shrunk in length over an inch.” The two service clerks lucky to be wandering around on the sales floor looked at each other as if to say, “Do you wanna take this one?” The shorter of the two, Debbie blurted out a question. “Did you wash them and put them in the dryer?” I pondered the question and returned with my own question. ”Was I not supposed to do that? Did I buy dry clean only pants?” She said no but that she never dries her pants in the dryer. Hmmm…so because I do I’m just screwed?
Now out of the corner of my eye the other sales person is racing over to the pants section to find the “care label” to win this battle. Gee, I didn’t even know we were fighting. She yells out across the store that the label says I am to dry them on low. So now Debbie glanced back at me trying to find some more ammunition to win this war that I didn’t even know we were fighting.
After a moment, the light bulb went off in her head and she asked. “Do you have your receipt?” ”No. I doubt it but these pants were ordered from your store because you didn’t have my size. Any chance you would have it in your computer?”, I asked. And now Debbie in all her glory stood taller, and with a gleam of joy emerging from her eyes proudly announces…”Yes, it is in our computer BUT the only way to pull it up is to know what day I bought it, the exact time I bought it, who the sales clerk was, and which cash register it was – the left or the right one.”
OK. Now I want to fight!! But instead I will wear my too short pants and remember with a gleam in my eye that Debbie and her assistant work at the mall making $7.35 an hour. Good bye!
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